Connected eligibility checks
Integration with IDOX Uniform validates the vehicle before the booking journey proceeds.
Booking & operational workflows
From vehicle eligibility to a recorded inspection.
A self-service booking system connecting vehicle compliance checks with the operational work of Licensing Officers.
- Organisation
- UK local authority
- Solution delivered
- Taxi vehicle inspection booking
The requirement
Taxi vehicle inspection booking
The council needed a way for eligible taxi and private hire vehicles to book inspections online while allowing officers to control appointment capacity and record outcomes.
DelaxNet designed and developed the vehicle-inspection booking application for a UK local authority, taking the system from requirements and technical design through deployment and live support.
The system in context
How the work connects.
- Vehicle eligibility
- Available appointments
- Officer administration
- Inspection outcomes
Controlled appointment availability
Live slot availability, temporary slot locking and lead-time rules support the booking process.
Customer self-service
Notifications and secure tokenised links let customers amend or cancel a booking.
Officer administration
Capacity management, slot adjustments and recording attendance and inspection outcomes support day-to-day operations.
Operational value
What the system supports.
Less manual scheduling
Customers can book and manage appointments through a guided online journey.
Clearer operational control
Officers can manage capacity and record what happened at each appointment.
Structured reporting information
Attendance and outcomes are captured as part of the workflow.
Engineering context
Technology supporting
the delivery.
A similar operational challenge?